As we deal with these vendors on a very regular basis, many allow us to supply our own parts in situations in which a part on a customer’s core return is “BER”. In many cases, just one or two parts can mean a significant cost savings on the overall price of an exchange pack for the end user. We also do our best to keep you informed in the case of a “backordered” or “customer overhaul” situation. We believe once you have experienced our level of service and support, you will become a regular customer.